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FAQ

FAQ

IMIBUZO EBUZWA QHO

Ngaba ungayilungisa ilogo yam okanye uyiyile ngokutsha imveliso?

Ewe, siza kukunika uyilo lwasimahla lobuchwephesha kunye nenkonzo engcono kakhulu, singenza ngokwezifiso ilogo kunye noyilo ngokweemfuno zakho.

Zeziphi izatifikethi onazo kwinkampani yakho?

Sine-SGS, i-TUV Rheinland kunye ne-ISO9001 njl. Sikwanazo nezatifikethi zezinto eziphathekayo kunye nezatifikethi zolawulo lwamazwe ngamazwe.

Ngaba uyayamkela i-odolo yesampulu?

Ewe, i-odolo yesampulu iyamkeleka, kodwa ixabiso lesampulu liya kuba phantsi kweakhawunti yomthengi.

Ndingayifumana ixesha elingakanani isampuli?

Ngokwesiqhelo kuthatha iintsuku ezisi-7-15 ukwenza iisampulu kunye neentsuku ezi-5-7 zokuthumela iisampulu kumazwe ngamazwe.

Ithini imakethi yakho ephambili?

I-USA, iKhanada, iOstreliya, iYurophu, uMbindi-Mpuma, uMzantsi Melika njl. Amazwe kunye neendawo ezingama-30.

Kuthekani ngexesha elimiselweyo lokuvelisa ngobuninzi?

Ngokwesiqhelo, ixesha lokukhokela limalunga neentsuku ezingama-25-40 emva kwentlawulo.

Ingaba unayo iodolo encinci?

Ewe, sifuna zonke ii-odolo zamazwe ngamazwe zibe nomlinganiselo omncinci we-odolo oqhubekayo. Ukuba ujonge ukuthengisa kwakhona kodwa ngobuninzi obuncinci kakhulu, nceda unxibelelane nathi ngqo ukuze sixoxe ngeendlela onokukhetha kuzo.

Ithini imiqathango yakho yokuhlawula?

Ungenza intlawulo kwiakhawunti yethu yebhanki, iWestern Union okanye iPayPal: idiphozithi ye-30% kwangaphambili, ibhalansi ye-70% ngaphambi kokuthunyelwa. Ezinye iindlela zokuhlawula ziyaxoxiswana.

Athini amaxabiso akho?

Amaxabiso ethu anokutshintsha ngokuxhomekeke kubonelelo kunye nezinye izinto zemarike. Iindidi ezahlukeneyo, izixhobo, ubungakanani kunye namaxabiso zahlukile. Siza kukuthumelela uluhlu lwamaxabiso oluhlaziyiweyo emva kokuba inkampani yakho inxibelelane nathi ukuze ufumane ulwazi oluthe kratya.

Zithini iinkonzo zakho emva kokuthengisa?

Siyaqinisekisa ukuba izinto zethu, inkqubo kunye nolwakhiwo lwemveliso yethu luyasebenza. Ngokwesiqhelo sinikezela ngewaranti yeminyaka emi-2 xa isetyenziswa ngokufanelekileyo. Ukuba kukho nayiphi na ingxaki yomgangatho, iindawo ezingasetyenziswayo zasimahla ziya kubonelelwa ngomyalelo olandelayo. Ukuzinikela kwethu kukwanelisa iimveliso zethu. Sombulula zonke iingxaki zabathengi.

Ngaba ungumenzi wenkampani?

Ewe, singabavelisi abaziingcali ekuveliseni ifenitshala yangaphandle. Inkampani yethu yasekwa ngo-2006, ineqela elinamava eminyaka eli-19 kwimveliso.

Ngaba uyayixhasa indlela yokwenza izinto ngokwezifiso?

Ewe, ukuba unikezela ngemizobo kunye neenkcukacha, siya kukuvuyela ukukunika uyilo olwahlukileyo ngokweemfuno zakho! Kwaye siya kubonelela ngeengcebiso zokuphucula kunye namaxabiso afanelekileyo, nceda uzive ukhululekile ukuqhagamshelana nathi.

Lixesha elingakanani ixesha lokuhanjiswa?

Ngokwesiqhelo kuba ziintsuku ezili-10-35 emva kokuhlawula, kuxhomekeke ekubeni zingaphi iiodolo eziphambi kwakho.

Ingakanani ubungakanani obuncinci be-odolo?

Ngokwesiqhelo i-MOQ yiiseti ezi-5, ukuba ufuna uvavanyo lwesampulu, sixhasa iseti e-1.

Uqinisekisa njani umgangatho?

Sineqela lethu lokuhlola, imveliso nganye iya kupasa uhlolo lomgangatho oluqinileyo ukuqinisekisa ukuba uphawu alunanto yakwenza nayo ngaphambi kokuba luthunyelwe, siya kuthatha uxanduva lwazo naziphi na iingxaki zomgangatho ezibangelwa licala lethu.

Ixesha lewaranti lide kangakanani?

Ukususela kumhla wokuthunyelwa, imveliso nganye inewaranti yonyaka omnye, le waranti ayibandakanyi ukusetyenziswa gwenxa okanye utshintsho lwemveliso, emva kwexesha lewaranti, sikwabonelela ngeenkonzo zokulungisa ezikhethekileyo.